JIRA AI: Native Features and Building Custom AI Agents for Workflow Automation
Date:
- Delivered a hands-on workshop showcasing JIRA’s native AI capabilities for intelligent issue summarization, sprint planning assistance, and backlog prioritization.
- Demonstrated how to build custom AI agents on top of JIRA’s API to automate repetitive workflow tasks such as ticket triage, assignment routing, and status tracking.
- Walked through end-to-end agent design — tool definitions, task decomposition, and integration with JIRA’s REST API and webhooks.
- Showed live examples of agents automating sprint retrospective summaries and dependency detection across linked issues.
- Covered best practices for prompt engineering, error handling, and safe deployment of AI agents in project management contexts.